Payments Policy
HYPA Payments
We offer flexible and secure payment options—whether you prefer to pay at checkout or on delivery.
1. Accepted Payment Methods
| Method | How It Works |
|---|---|
| MPESA Express (at Checkout) | Pay instantly via MPESA on checkout using MPESA Express (you'll receive a prompt on your phone). No surcharge. |
| MPESA on Delivery | Pay via MPESA when your order is delivered. We do not accept cash. |
| Debit or Credit Card (Checkout Only) | Pay securely online using your card. Note: A 2.5% surcharge applies to card payments only to cover bank processing fees. |
2. Pre-Payment for Large Orders
- For any order above KSh 100,000, full payment is required before dispatch.
- We'll share a secure payment link or bank details after reviewing your order.
3. Trade Credit with HYPA Flex
- We offer flexible payment terms through HYPA Flex for eligible businesses.
- Access up to 30 days of trade credit to help manage your cash flow and keep your kitchen stocked.
- Learn more about HYPA Flex
4. Invoices, Payments & Credits
- All your payments, invoices, and credit notes are automatically tracked and available in your Account section.
- You can view or download records anytime for easy reconciliation.
5. Need Help?
Hours:
Mon–Fri
8 a.m.–5 p.m.
Sat
8 a.m.–1 p.m.
Closed on Sunday
We're available Monday–Friday 8 a.m.–5 p.m. and Saturday 8 a.m.–1 p.m. to support you.