Payments Policy


HYPA Payments - Help Centre

HYPA Payments

We offer flexible and secure payment options—whether you prefer to pay at checkout or on delivery.

1. Accepted Payment Methods

Method How It Works
MPESA Express (at Checkout) Pay instantly via MPESA on checkout using MPESA Express (you'll receive a prompt on your phone). No surcharge.
MPESA on Delivery Pay via MPESA when your order is delivered. We do not accept cash.
Debit or Credit Card (Checkout Only) Pay securely online using your card.
Note: A 2.5% surcharge applies to card payments only to cover bank processing fees.

2. Pre-Payment for Large Orders

  • For any order above KSh 100,000, full payment is required before dispatch.
  • We'll share a secure payment link or bank details after reviewing your order.

3. Trade Credit with HYPA Flex

  • We offer flexible payment terms through HYPA Flex for eligible businesses.
  • Access up to 30 days of trade credit to help manage your cash flow and keep your kitchen stocked.
  • Learn more about HYPA Flex

4. Invoices, Payments & Credits

  • All your payments, invoices, and credit notes are automatically tracked and available in your Account section.
  • You can view or download records anytime for easy reconciliation.

5. Need Help?

WhatsApp: 0789 853 275
Phone: 0730 753 000

Hours:

Mon–Fri
8 a.m.–5 p.m.
Sat
8 a.m.–1 p.m.
Closed on Sunday

We're available Monday–Friday 8 a.m.–5 p.m. and Saturday 8 a.m.–1 p.m. to support you.