Delivery Policy
Delivery Policy
1. Service Overview
- HYPA provides next-day delivery across Nairobi for restaurants and SMEs, making restocking simple and reliable.
2. Delivery Coverage
- Zone: All Nairobi postcodes.
- Schedule: Monday – Saturday, 7 a.m. – 11 a.m.
- Check Your Address: View the full list of eligible areas on our Service-Area Map before placing an order.
3. Delivery Charges
| Basket Value | Delivery Fee |
|---|---|
| KSh 5,000 or more | Free delivery |
| Below KSh 5,000 | Fee applies per our delivery schedule |
4. Order Tracking
- Dispatch notice: SMS + email when your order leaves our facility.
- Delivery confirmation: SMS + email once the goods are received.
5. Self Pick-Up Option
- Available for orders placed 10 a.m. – 3 p.m.
- Wait for a “Ready for Pick-Up” message before travelling.
- Bring your order ID to the designated collection facility.
6. Failed Delivery Attempts
- If no authorised receiver is present, goods return to our facility.
- Customer Service will contact you to reschedule.
- A redelivery fee applies, regardless of basket value.
7. Partial Deliveries
- When an item is temporarily unavailable, we ship in-stock products first.
- Remaining items are delivered later at no extra charge, even if the follow-up shipment is below the minimum order value.
8. Customer Support
Hours:
Mon–Fri
8 a.m.–5 p.m.
Sat
8 a.m.–1 p.m.
Closed on Sunday
We’re committed to delivering on time—every time—so your kitchen never misses a beat.