Delivery Policy


1. Service Overview

  • HYPA provides next-day delivery across Nairobi for restaurants and SMEs, making restocking simple and reliable.

2. Delivery Coverage

  • Zone: All Nairobi postcodes.
  • Schedule: Monday – Saturday, 7 a.m. – 11 a.m.
  • Check Your Address: View the full list of eligible areas on our Service-Area before placing an order.

3. Delivery Charges

Basket Value Delivery Fee
KSh 5,000 or more Free delivery
Below KSh 5,000 Fee applies per our delivery schedule

4. Order Tracking

  • Dispatch notice: SMS + email when your order leaves our facility.
  • Delivery confirmation: SMS + email once the goods are received.

5. Self Pick-Up Option

  • Available for orders placed 10 a.m. – 3 p.m.
  • Wait for a “Ready for Pick-Up” message before travelling.
  • Bring your order ID to the designated collection facility.

6. Failed Delivery Attempts

  • If no authorised receiver is present, goods return to our facility.
  • Customer Service will contact you to reschedule.
  • A redelivery fee applies, regardless of basket value.

7. Partial Deliveries

  • When an item is temporarily unavailable, we ship in-stock products first.
  • Remaining items are delivered later at no extra charge, even if the follow-up shipment is below the minimum order value.

8. Customer Support

WhatsApp: 0789 853 275
Phone: 0730753000

Hours:

Mon–Fri
8 a.m.–5 p.m.
Sat
8 a.m.–1 p.m.
Closed on Sunday

We’re committed to delivering on time—every time—so your kitchen never misses a beat.